Terms & Conditions
Your Cart

Terms & Conditions

1. Definitions 

1.1. For the purpose of this document, the following terms used in capital letters will have, if the context does not require otherwise, the meanings specified below:

SITE: represents the Internet SITE belonging to SNDECO, which is www.sndeco.ro through which the USER has access to information related to services and products offered / provided by SNDECO.

SNDECO: represents the company SIEBENBURGISCHES NUGAT S.R.L., with head office in Seica Mica, Str. Principala, F.N, Sibiu County, registered at the Sibiu Register of Companies under no. J32 / 899/1991 and VAT Code 4150043, fiscal attribute RO.

USER: represents the person who accesses the SITE, for private or professional purposes and who has accepted the TERMS AND CONDITIONS of this SITE, fulfilling in this respect all the requirements of the registration process;

ABUSE: represents the use of the SITE in a manner contrary to the practice in the field, the regulations and legislation in force or in any other way that may cause damage to SNDECO.

 2. Contents of the website

2.1. The information published on the SITE is information of general interest about SNDECO, the products sold by it, its partners as well as other information considered by SNDECO to be of interest to USERS.

2.2. The information is usually made available to USERS free of charge. SNDECO reserves the right to implement certain services on the SITE that will be offered to USERS for a fee.

2.3. The images displayed on the site are informative and may have accessories that are not included in the standard product package. The technical specifications are in accordance with the data transmitted by the suppliers, manufacturers or official representatives and must be verified before placing the order; they may be modified without prior notice and do not constitute a contractual obligation. Our team makes every effort to eliminate any inadvertences or errors.

2.4. SNDECO is the owner of all intellectual property rights concerning the SITE, including its design and content as well as all trademarks registered in the name and published on the SITE. The USER has the obligation to respect all intellectual property rights of SNDECO, according to the copyright law no. 8 / 1996.

The USER has the obligation to respect all intellectual property rights of SNDECO, according to the applicable law.

3. Using the site

3.1. The USER undertakes to access and use the SITE for purposes and through means that do not represent an abusive use.

4. Limits of responsibility of SIEBENBURGISCHES NUGAT S.R.L

4.1. Responsibility for the content of the SITE. SNDECO is not and cannot be held responsible for the damages created by the errors, inaccuracy or failure to update the information published or maintained on the SITE, which is not due to its fault. USERS can find detailed information in the SNDECO store network.

4.2. The characteristics of the products presented on the SITE are taken over / made available by manufacturers and / or suppliers and SNDECO does not take responsibility for the correctness of this information.

4.3. The prices of the products on this SITE may be subject to changes from time to time, depending on the evolution of the market and delivery terms of the suppliers. The promotions presented on the SITE are valid within the mentioned time period; if a time period is not mentioned, they are valid within the limits of the available stocks. All products presented on this SITE are available as long as the physical stock is available. In case of stock depletion, the SNDECO representative will offer alternatives by presenting other similar products in terms of appearance and technical specifications to the ordered product whose stock has been depleted.

4.4. Also, the images are presented on the SITE as an example, and the products delivered may differ from the images in any way, due to changes in features, design without prior notice by the manufacturers.

4.5. A pre-ordered product is a product yet to be launched and can be purchased before launch. The manufacturer reserves the right to change the release date and price of the product without notice. Pre-ordered products are added to the cart in the same way as any other product in the online store. By making a pre-order, you make sure that you will receive the product immediately after launch and that you will benefit from a very good price. The pre-ordered products will be delivered on the day of launch or within a maximum of 1-2 working days from the launch, in case the product exists on the SNDECO stock on the day of launch. If the product reaches SNDECO possession after the launch date, the delivery will be made within 1-2 working days from the moment the product enters the SNDECO stock. Pre-orders are paid in the same way as a normal order, through any of the accepted payment methods. In any of the situations (payment on delivery or online payment), it is necessary to wait for confirmation by phone or email from an operator, when the product becomes available. You can cancel a pre-order at any time. If this pre-order has already been paid, you can choose to return the amount or credit your account for another order.

4.6. SNDECO reserves the right to add and modify any information on the SITE.

4.7. Any dispute caused by the products and / or services presented on the SITE will be solved amicably within 15 working days from the date when the USER notifies the problems in writing.

4.8. SNDECO is not responsible for any loss, costs, lawsuits, claims, expenses or other liabilities, if they are directly caused by non-compliance with the Terms and Conditions.

5. Website functionality  

5.0. SNDECO is not responsible for the damages caused as a result of the non-functioning of the Site as well as for those resulting from the impossibility to access certain links published on the Site.

5.1. Using the Internet Browser. SNDECO guarantees the optimal use of the Site through the minimum use of Internet Explorer 6.

5.2. We inform you that any complaints regarding the aesthetic deficiencies of the products will be taken into account and will be analyzed only if they are notified within the first 48 hours from the moment of receiving the product.

5.3. The payment methods for completing an online order are: cash on delivery, online with bank card, payment order. If you opt for online payment by bank card, we inform you that the payment registration does not guarantee the confirmation and delivery of the order. If the order is not confirmed (the deadline for processing the order is 48 hours) the amount paid will be refunded to your account as soon as possible.

5.4. The registration of the order does not represent its confirmation. After taking the order, it will be processed by our operators in order to confirm and establish the delivery details. The delivery term is 1-2 working days from the order confirmation.

5.5. During the Easter holidays, winter holidays, on Black Friday, as well as throughout other campaigns of the company, the processing of an order as well as its delivery can take 2-3 working days.

6. Collecting data

It is done through various ways and specific tools such as: Google Analytics, the newsletter management application, through contact forms available on the site that are filled in by users, through online questionnaires, etc. We use IP addresses to analyze browsing habits, manage the site, track user interests and gather demographic information for internal use. All these aim to increase the user friendliness of the site and publish information as relevant as possible to the interests of users. IP addresses are anonymized. 

7. Restricted access and (un)subscription 

There are areas on the site that require registration (see Registration) or subscription (see newsletter). In the case of the newsletter, each edition / notice also contains the way to unsubscribe; once this option is accessed, the unsubscribing is applied immediately, no further confirmations from users are required. Depending on the type of registration (creation of a site account, newsletter subscription, online credit form application), the user may be asked for data such as: name, surname, email, address, company, etc. These data are used to identify, validate or complete the subscriber's account, to evaluate the data entered in the online credit form.

8. Cookies

For further details, access Our cookies policy.

9. Links

This site contains links to other sites. SC SIEBENBURGISCHES NUGAT S.R.L. is not responsible for their privacy policy. We recommend that you previously consult the legal terms and other information regarding the collection of personal data. The rules set out in this text apply only to the information collected on this particular site.

10. Notifications and actions regarding user information

Upon the written request of the user, with proper date and signature, sent to SNDECO, SNDECO undertakes:

a) to confirm to the applicants, whether or not they process personal data; this is done free of charge, once a year;

b) to rectify, update, block, delete or transform into anonymous data, free of charge, all data whose processing does not comply with the provisions of Law no. 190/26.07.2018 regarding the implementation measures of EU Regulation 679/2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data ;

c) to stop the processing of the user's personal data, if he/ she requests it.

11. Notification of modifications

If a user's identification information changes (such as a zip code) or if a user wishes to opt out of our services, we will see to correct, update or delete those personal data that have been entrusted to us by the user. This can also be done on the registration page. 

Any change in the terms of this policy will be communicated to users by email, so that they are permanently informed about the information we collect, how we use it and under what circumstances, if any, we make it public. Users may or may not agree to the use of the information for other purposes. We will use the information in accordance with the policy under which the information was collected.

12. Security

This site adopts all security measures necessary to protect the personal information of our users. When filling in personal data on our site, the information will be protected both offline and online. All personal information will be processed through secure pages that use the SSL encryption system, marked with a padlock symbol, positioned at the bottom of the Microsoft Internet Explorer browser window. 

For further information on the security standards practiced on this site, access the Help section.

The sndeco.ro user has the obligation to regularly check the terms and conditions of use. If he/ she does not agree with the changes to these terms and conditions, he/ she will stop using the site. If the user continues to use the site, it is considered that he/ she approves the respective changes.

13. Accepting the return policy!

By placing the order, you state that you have read and agree to The products return policy.

This site uses different types of cookies, to personalize content and ads, to provide social media features and to analyze our traffic. By continuing to browse the site, you are agreeing to our use of cookies. You can read more about this in this Politica de Cookies .